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We adopted this refund policy to make customer satisfaction more flexible and smoother. For any queries about the purchased product, you can send us a support mail through this website. And before making a refund request, you must have to check the following criteria:
We only offer a refund for our products if:
- The purchased product is fully non-functional.
- And you asked for customer support but did not get a reply within 7 days.
- The product description and preview were completely misleading or wrong.
- Part of the theme is non-functional and did not get any support within 7 days after submitting a ticket/mail to our support center.
We do not offer refund or reserve rights for refusing a refund request in cases of:
- If you mistakenly purchase any of our product
- If your employee purchases a product from our profile on Envato or from here
- Product sold on offer or at any special price.
- If you purchase a product and expect it to work like another version, i.e., You downloaded the PSD/HTML version but expect to work like a WordPress version and vice versa.
- A refund request will be null and void if requested after 7 days of purchasing the product.
- You submitted your problem and the support team fixed your problem.